Returns & Refunds

Thank you for choosing to shop at Our Website. We are committed to ensuring your satisfaction with your purchase. The following terms and conditions apply to any products you have purchased from us.

Interpretation and Definitions

Interpretation

Capitalized words in this Return and Refund Policy have specific meanings defined under certain conditions. These definitions apply whether the words appear in singular or plural form.

Definitions

In the context of this Return and Refund Policy:

  • Company: Protekk Service Company PTY/LTD
  • Address: 362 KHALIMELE RD IMBALI UNIT 2 PIETERMARITZBURG, KWAZULU-NATAL, 3201
  • Registration Number2023/82008/07
  • Goods: Items available for purchase on our Service, whether physical or digital.
  • Orders: Requests made by you to purchase goods from us.
  • Service: Our Website.
  • Website: URL accessible from https://ebookoceanstory.com/
  • You: Refers to the individual using our Service, or the company or legal entity on whose behalf such individual is using the Service.

Your Ability to Cancel an Order

While we believe that you will be satisfied with our products, we understand that there may be situations where you would like to cancel your order. To exercise your right to cancel, you must inform us of your decision by sending a clear statement. You can inform us by:

Emailhello@ebookoceanstory.com

We will reimburse you within 14 days from the day we receive the returned goods. The reimbursement will be made using the same payment method you used for the order, and you will not incur any fees for the reimbursement.

Digital Goods

Purchase of Recurring Digital Goods and/or Subscriptions (“Subscription”): Your payment for the services will automatically renew at the end of each subscription cycle. You can cancel your subscription at any time by contacting our support at the email mentioned above. The cancellation will take effect the following day after the subscription cancellation, after which you will be downgraded and/or denied access to the subscription and/or services. The cancellation does not entitle you to a refund or in-store credit for a partial subscription cycle.

Purchase of One-Time Digital Goods: You can cancel your order within 7 days of purchase, without providing any reason, by contacting our support at the email mentioned above. If a purchased digital good does not perform as described on the website, you may contact our support at any time, and we will assess your claim. If justified, we will provide a refund. Refunds will not be granted in cases of purchase abuse.

Purchase of Digital Services as Digital Goods (Digital Services): Due to the uniqueness and personal nature of digital services, returns and refunds will be handled on a discretionary basis. We have the sole discretion to assess cancellation requests on a case-by-case basis. Please send your cancellation request to our support email mentioned above. We will consider factors such as the Terms of Use and whether the digital services were delivered according to our highest standards. However, we may also consider instances of misconduct and/or improper use of the digital services. Incomplete orders can be canceled up to 7 days after the order placement, while completed orders or milestones can be canceled up to 3 days after the delivery of the digital services or the notice of them, whichever is the latest.

Physical Goods

You can cancel your order within 7 days without providing any reason.

The deadline for canceling an order is 7 days from the date on which you received the goods or on which a third party, other than the carrier, takes possession of the delivered product.

Conditions for Returns

In order for the goods to be eligible for a return, please ensure that:

  • The goods were purchased within the last 7 days.
  • The goods are in their original packaging.

The following goods cannot be returned:

  • Goods made to your specifications or clearly personalized.
  • Goods that, due to their nature, are not suitable for return, deteriorate rapidly, or have expired.
  • Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
  • Goods that, after delivery, have been inseparably mixed with other items according to their nature.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced goods may be refunded. Unfortunately, sale items cannot be refunded unless prohibited by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to us.

We cannot be held responsible for goods damaged or lost during the return shipment. Therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without the actual receipt of the goods or proof of return delivery.

Gifts

If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be mailed to you.

If the goods were not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Emailhello@ebookoceanstory.com