SHIPPING POLICY

Thank you for choosing to shop at Our Website. The following terms and conditions outline our Shipping and Delivery Policy.

Interpretation and Definitions

Interpretation

Specific words in this Shipping and Delivery Policy have defined meanings under certain conditions. These meanings apply whether the words appear in singular or plural form.

Definitions

In the context of this Shipping and Delivery Policy:

  • Company: Protekk Service Company PTY/LTD
  • Address: 362 KHALIMELE RD IMBALI UNIT 2 PIETERMARITZBURG, KWAZULU-NATAL, 3201
  • Registration Number: 2023/82008/07
  • Country: South Africa
  • Goods: Items available for purchase on our Service, whether physical or digital.
  • Orders: Requests made by you to purchase goods from us.
  • Service: Our Website.
  • Website: URL accessible from https://ebookoceanstory.com/
  • You: Refers to the individual using our Service, or the company or legal entity on whose behalf such individual is using the Service.

Policy for Delivery of Digital Goods

All Digital Goods purchased will be delivered through download or granting of access, either by email, designated website access, or any other means of access. Delivery is considered complete when you have the purchased Digital Goods and their content in your possession, either by downloading it or accessing it through our website or any other internet-based platform. For the purpose of the Refunds & Returns Policy, the delivery date is the date of the first download or grant of access, regardless of the time of the first access by you.

Shipping Guidelines

Processing times for shipment: All orders are processed within 1-3 business days after receiving a confirmation email. Orders are not processed or shipped on weekends or holidays. You will receive another notification when your order has been shipped. The processing time is in addition to the shipment time, which varies based on the chosen shipment method and is determined by the shipment carrier.

Shipping Rates & Delivery Estimates: Shipping is provided at no cost. The estimated delivery time varies based on your location and is between 5 to 14 days.

Delivery delays: Delivery delays can occasionally occur and are not always within our control. If there will be a significant delay in the shipment of your order, we will contact you via the email or telephone information provided.

Confirmation of Shipment & Order Tracking: Once your order has been shipped, you will receive an email notification from us, including a tracking number that you can use to check its status. Please allow 24-48 hours for the tracking information to become available. If there are delays and the shipment hasn’t arrived within the estimated delivery time, please contact us using the email provided under “Contact Us.”

Customs, Duties, and Taxes: We are not responsible for any customs and taxes applied to your order. All fees (such as tariffs, taxes, tolls, etc.) imposed during or after shipping are the customer’s responsibility.

Damages: We are not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Refunds & Returns: If you would like to request a refund or return, please review our Refunds & Returns Policy on our website.

Contact Us

If you have any questions about this Shipping and Delivery Policy, you can contact us:

By sending us an emailhello@ebookoceanstory.com